Welcome and thank you for choosing to purchase from What The Fox. Please read these Terms & Conditions carefully prior to purchase. By purchasing our products, you are agreeing to abide by these Terms & Conditions.

Shipping costs are priced based on shipping to New Zealand addresses only. If you would like to ship overseas, please CONTACT US for a quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We aim to ship in-stock items within two working days. We will contact you via email if there are any delays. All parcels are sent via courier. Estimated delivery times are one working day for North Island, two working days for South Island, and three working days for rural. All orders are usually shipped via Pass the Parcel. In some circumstances we will ship via NZ Post if this is the better option for your parcel. Please note that we cannot ship to PO Boxes. We will email you with your tracking number when your order is shipped. Most parcels will require a signature upon delivery (except rural deliveries, and parcels sent via NZ Post). If you grant an Authority to Leave without a signature on signature-required parcels, we accept no responsibility for any missing parcels that the courier has marked as 'delivered'.

When you place your order, you will receive an email confirming delivery and billing details. Delivery details must include your post code. We accept no responsibility for failing to deliver if you provide an incorrect street address.

We are sure that you will love your purchase from What The Fox, however, if you do change your mind we will exchange your item for another item of equal value. The item must be returned in original condition with all packaging and labels intact, along with proof of purchase within 30 days of purchase.

Please note that we do not offer refunds if you have changed your mind or if you ordered the incorrect size. Exchanges due to ordering an incorrect size are welcome but shipping fees are the responsibility of the buyer.

We cannot exchange the following:

• earrings
• sale items
• items without proof of purchase
• items not in original condition or packaging
• items returned more than 30 days after original purchase

If you need to return an item, please get in touch with us via our CONTACT page. We will respond quickly with instructions for how to return items from your order. Please do not return an item to us unless you have discussed it with us first.

Returns and exchanges are subject to availability of products. If the original product is not available a store credit or refund (excluding shipping cost) will be offered.

Shipping expenses, in both directions, are not refundable. If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs.

There is no refund for custom or special orders, but a discount maybe offered in special circumstances.

Many of the products from What The Fox are individually hand-made and may have slight variations. In most cases these variations are not faults but the ‘perfectly imperfect’ beauty and originality of a hand-made product. Please consider these characteristics before purchasing, as they are not a reason for returning.

We endeavour to meet high standards of workmanship and we take pride in this. Should any product not measure up to these standards, we are happy to repair, replace, or refund the item. If a replacement is available it will be sent out to you at no charge. If a replacement is not available, we will issue store credit or a full refund for faulty items and shipping charges incurred. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost. All claims are subject to our discretion as per the Consumer Guarantees Act.

If you need to return an item, please get in touch with us via our CONTACT page. We will respond quickly with instructions for how to return items from your order. We may request a photo if the fault is visible, so we can better assess the claim. Please do not return an item to us unless you have discussed it with us.

Returned items must be sent via a Track ‘n’ Trace service (NZ post or a courier company) as we cannot accept responsibility for items lost in the post.