Welcome and thank you for choosing to purchase from What The Fox. Please read these Terms & Conditions carefully prior to purchase. By purchasing our products, you are agreeing to abide by these Terms & Conditions.

Colour photographs displayed on our website are as true to the represented product as possible. Actual product colours may vary from colours shown on your monitor, as every display varies slightly due to varying screen resolutions.

All content on our website is subject to New Zealand and international copyright and intellectual property-rights laws. This means that you are not authorised to download, modify, transmit, or otherwise use any material from www.whatthefox.co.nz without consent. New Zealand Law governs any dispute arising from a breach of copyright.

If you request a custom design, please allow extra time for delivery as your purchase will be made to order. Approximate delivery time will be discussed at the time of placing the order, or CONTACT US to enquire. Please let us know if you have a date you need the item by, and we will do our best to meet it. However, we cannot guarantee delivery times due to unforeseen circumstances beyond our control (such as courier delays). We will keep you updated throughout the process, and you will be notified of any delays, as well as when the items have been shipped.

Custom orders cannot be returned or refunded so please be sure to choose and explain your request carefully.

Creation of your custom item will not start until payment has been received. Any changes to the custom design once production has started will incur extra costs.

Many of the products from What The Fox are individually hand-made and may have slight variations. In most cases these variations are not faults but the ‘perfectly imperfect’ beauty and originality of a hand-made product. Please consider these characteristics before purchasing, as they are not a reason for returning.

We endeavour to meet high standards of workmanship and we take pride in this. Should any product not measure up to these standards, we are happy to repair, replace, or refund the item. If a replacement is available it will be sent out to you at no charge. If a replacement is not available, we will issue store credit or a full refund for faulty items and shipping charges incurred. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost. All claims are subject to our discretion as per the Consumer Guarantees Act, and made without prejudice.

If you need to return an item, please get in touch with us via our CONTACT page. We will respond quickly with instructions for how to return items from your order. We may request a photo if the fault is visible, so we can better assess the claim. Please do not return an item to us unless you have discussed it with us.

Returned items must be sent via a Track ‘n’ Trace service (NZ post or a courier company) as we cannot accept responsibility for items lost in the post.

We accept Visa, Mastercard, and American Express. Payment via internet banking may be made in special circumstances. All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars via Stripe.

All payments are processed using Stripe secure payment gateway for online credit card transactions.

Payment is to be made in full at the time of placing your order unless paying Internet banking Transfer. Products will not be shipped until the order is paid in full. Internet banking payments must be received by us within two working days or the order will be cancelled.

Your privacy is important to us. We will not disclose or sell your customer data to any third party. If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it.

Credit card and bank details are not stored anywhere on our servers. Your credit card details are processed in real time by a secure payment gateway (Stripe), using secure encryption.

We are sure that you will love your purchase from What The Fox, however, if you do change your mind we will exchange your item for another item of equal value. The item must be returned in original condition with all packaging and labels intact, along with proof of purchase within 30 days of purchase.

Please note that we do not offer refunds if you have changed your mind or if you ordered the incorrect size. Exchanges due to ordering an incorrect size are welcome but shipping fees are the responsibility of the buyer.

We cannot exchange the following:

• earrings
• sale items
• items without proof of purchase
• items not in original condition or packaging
• items returned more than 30 days after original purchase

If you need to return an item, please get in touch with us via our CONTACT page. We will respond quickly with instructions for how to return items from your order. Please do not return an item to us unless you have discussed it with us first.

Returns and exchanges are subject to availability of products. If the original product is not available a store credit or refund (excluding shipping cost) will be offered.

Shipping expenses, in both directions, are not refundable. If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs.

There is no refund for custom or special orders, but a discount maybe offered in special circumstances.

Shipping costs are priced based on shipping to New Zealand addresses only. If you would like to ship overseas, please CONTACT US for a quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We aim to ship in-stock items within two working days. We will contact you via email if there are any delays. All parcels are sent via courier. Estimated delivery times are one working day for North Island, two working days for South Island, and three working days for rural. All orders are usually shipped via Pass the Parcel. In some circumstances we will ship via NZ Post if this is the better option for your parcel. Please note that we cannot ship to PO Boxes. We will email you with your tracking number when your order is shipped. Most parcels will require a signature upon delivery (except rural deliveries, and parcels sent via NZ Post). If you grant an Authority to Leave without a signature on signature-required parcels, we accept no responsibility for any missing parcels that the courier has marked as 'delivered'.

When you place your order, you will receive an email confirming delivery and billing details. Delivery details must include your post code. We accept no responsibility for failing to deliver if you provide an incorrect street address.